Hatch
Hatch

Answers to your most common questions

Find answers about our products, subscriptions, pricing, and returns here.

Product Overview

What is a Hatch, and how does it help with sleep?

Hatch creates restful tech that helps you take care of yourself and your family, starting with sleep. Restore 3 helps you regulate your nervous system and circadian rhythm with personalized unwind routines, science-backed sleep sounds, vibe-setting lights, and Sunrise Alarms. Hatch Baby helps you soothe your child and create healthy sleep habits with gentle sounds, calming lights, and expert sleep chat. Hatch Go includes ten soothing sounds in one portable package.

What's the difference between Hatch Restore and Hatch Baby products?

All Hatch products support healthy sleep habits. Hatch Restore helps adults put their phone away and unwind for sleep with relaxing audio and light. Hatch Baby helps babies, toddlers, and kids wind down for sleep with soothing, age-based routines that grow with them. Caregivers can also access 6 months of free 1-1 chat with expert sleep consultants.

What makes Hatch Baby different from a regular sound machine or night light?

Hatch Baby helps families create calming routines with expert-created audio, from white and brown noise to heartbeat sounds and familiar lullabies. Hatch Baby night lights come in a full spectrum of soothing, science-backed colors that help kids of all ages wind down for sleep. For extra support, every Hatch Baby comes with 6 free months of chat with Hatch Sleep Consultants.

Why is using Hatch Restore better than using a phone alarm?

Hatch Restore helps you go phone free, from bedtime to wake-up. Screens can make it hard to sleep by keeping your mind active and emitting energizing blue light. Traditional alarms can also be jarring, causing morning grogginess. Hatch Restore's Sunrise Alarms wake you up gently with gradual light and audio, so you can feel refreshed and ready for the day.

Why are sleep routines important, and how does Hatch support them?

A consistent sleep routine prepares your mind and body for sleep while supporting your circadian rhythm. Over time, your brain and body associate your routine with bedtime, making it easier to fall and stay asleep. Hatch products allow you to customize calming sleep routines that regulate your nervous system and wake up feeling like yourself.

Does Hatch work without WiFi?

Hatch products connect with your Wi-Fi network and are used with the Hatch Sleep app, which helps you control and customize your experience. Hatch Go allows you to keep your routines away from home using popular sleep sounds without an internet connection. Hatch products do not function as a bluetooth speaker for your own audio.

Subscription & Pricing

Do I need a Hatch subscription to use the device?

No, a subscription is not required to use Hatch devices. A Hatch+ subscription includes access to premium content and features. Restore comes with a free, 30-day trial of Hatch+, and Hatch Baby comes with six months of expert sleep support and premium content included. You can cancel either at any time.

Where can I buy a Hatch sleep device?

Hatch Restore, Hatch Baby, and Hatch Go are available to buy online at Hatch.co. Currently, Hatch.co ships to the United States and Canada. You can also purchase Hatch devices at retailers including Amazon, Target, Best Buy, Kohl's, Macy's, and more.

Returns

What is Hatch's return policy?

If, for any reason, you don't love your Hatch device, you can initiate a return or exchange on the Hatch website within 30 days of your ship date. Products must be purchased directly from Hatch, and if possible, returned in their original packaging. Currently, only Restore 3 and Hatch Go are eligible for exchange, and we only offer exchanges for a different color on the same product.